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SHIPPING & RETURNS

Shipping
Standard Shipping: Orders received by 3:00 p.m. (PST), Monday-Friday, will shipped the same day in most cases.

Next Day and 2nd Day Air: Orders received by 11:00 a.m. (PST) Monday-Friday, will be shipped the same day in most cases. However, no guarantees are made.

Orders placed on holidays or over the weekend will not process until the following business day.

UPS does not ship to PO/APO boxes.

Note: Rock Revival is not liable for delays in shipping caused by external factors (i.e. weather conditions, natural disasters, acts of terrorism, traffic accidents, etc.)

Domestic Shipping Costs
Free ground shipping on orders over $100.00 after any promotions or discounts are applied and excluding any taxes and fees for shipping and handling. Offer is not valid for Hawaii, Alaska and international delivery addresses.
 
  • Ground       /   $7.50  (5-7 Business Days)
  • 2nd Day Air  /  $25.00 (2 Business Days)    
  • Next Day Air  /  $35.00 (1 Business Day)    
Alaska and Hawaii
 
  • Standard  /  $29.00 (5-7 Business Days)
International Distributors

We currently offer international distribution for Germany.

Germany Judith Aschenbruck judith@sasatrend.com +49 (0)241-5570540
       
 
Price Adjustments

We offer a one-time price adjustment if an item is marked down within 14 days of the date of purchase.

Items purchased with a promotional discount are not eligible for price adjustments (excluding free shipping promotion).

Rock Revival does not price match other retailers.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases and international orders.

Return Policy

Item(s) purchased from rockrevival.com may be returned within 30 days for a refund or store credit of the purchase price.

Merchandise must not have been worn, altered, washed and must include original tags and accessories.

We are not responsible for any damage to items that have been worn, altered or washed. 

Returns will only be accepted if you purchased your items from rockrevival.com. If you purchased product through another retailer, please contact the retailer for your return.

Return shipping costs are the responsibility of the customer. When shipping your return to us, you may use any courier service convenient for you.  Please use a form of shipment that includes full tracking information to confirm receipt of your return.  Rockrevival.com is not responsible for missing or lost packages. Please note rockrevival.com would be unable to process refunds or exchanges for merchandise not received.  

If an item(s) is shipped incorrectly (i.e. wrong item, color, or size), rockrevival.com will gladly issue a full refund for the purchase price including the shipping cost, if applicable. Please follow the “RETURN POLICY & INSTRUCTIONS” on the return form. Once we receive the item(s) back, the refund, or replacement will be issued promptly.

Rockrevival.com is not liable for any ordering errors made by the customer and will be validated against the original invoice.

Any defective item(s) will be considered on a case-by-case basis. If purchased from rockrevival.com, returns of defective item(s) may qualify for a full refund if received within the 30 day time period pursuant to rockrevival.com’s return policy. If defective item(s) purchased from rockrevival.com are received after the 30 day return period, returns will only qualify for partial credit or repair at our sole discretion.

Please note the following:
  • Sale items can only be returned for store credit.
  • We do not accept returns on products that were not purchased on www.rockrevival.com
  • Final sale items are not eligible for return or exchange.
  • Gift cards are not eligible for returns, exchanges or cash value.
To return item(s) purchased from rockrevival.com, fill out the return reason code on the return form on your packing slip and include it with the item(s) you would like to return. If you have not received or misplaced your packing slip, please contact customercare@rockrevival.com. You may use the most economical shipping method for your return or use the return shipping label enclosed with your package. Full tracking is recommended as Rockrevival.com is not responsible for missing or lost packages.
 
Refused Shipments

If your shipment is refused and returned to us without prior authorization, we will refund the order value less the round trip shipping cost and any restocking fee we deem appropriate. This applies to orders that qualified for free shipping.

Exchanges

We do not offer exchanges at this time. If you would like a different size or color, please return your unused, unaltered, unwashed item(s) with all tags and labels attached for a refund and place a new order. Item must be received in new and salable condition.

Prepaid Return Shipping Label

All orders include a packing slip with a prepaid return label. When you use the return label to send your package, $7.50 will be deducted from your order refund. To use the prepaid return label, attach the return label to the outside of your package and drop your package off at any UPS location.

Mail your prepaid package to:
 
RockRevival.Com
Attn: Online Returns
4715 S. Alameda St. 
Los Angeles, California 90058
 

Once your package has been received, your refund will be processed within 10 business days, not including weekends. 

The credit may take 1-2 billing cycles to appear on your credit card statement. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

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