Shipping and Returns
Domestic Next Day and 2nd Day Air shipments: Orders received by 11:00 a.m. (PST) Monday-Friday, will be shipped the same day in most cases. However, no guarantees are made.
Packages $300 value and over, require recipient signature.
Orders placed on holidays or over the weekend will not process until the following business day.
Rock Revival does not ship to PO/APO boxes.
International shipments will be delivered via Fedex (Shipping cost and duties will apply)
Note: Rock Revival is not liable for delays in shipping caused by external factors (i.e. weather conditions, natural disasters, acts of terrorism, traffic accidents, ports and custom delays, etc.)
- Ground / $7.50 (5-7 Business Days)
- 2nd Day Air / $25.00 (2 Business Days)
- Next Day Air / $35.00 (1 Business Day)
- Standard / $29.00 (5-7 Business Days)
We currently offer international distribution for Germany.
| Germany | Judith Aschenbruck | judith@sasatrend.com | +49 (0)241-5570540 |
We offer a one-time price adjustment if an item is marked down within 14 days of the date of purchase.
Items purchased with a promotional discount are not eligible for price adjustments (excluding free shipping promotion).
Rock Revival does not price match other retailers.
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases and international orders.
Merchandise must not have been worn, altered, washed, tags removed, broken seals, and must include original tags and accessories upon return.
We are not responsible for any damage to items that have been worn, altered, washed, broken seal, and tags removed.
Returns will only be accepted if you purchased your items from rockrevival.com. If you purchased product through another retailer, please contact the retailer for your return.
Return shipping costs are the responsibility of the customer. When shipping your return to us, you may use any courier service convenient for you. Please use a form of shipment that includes full tracking information to confirm receipt of your return. Rockrevival.com is not responsible for missing or lost packages. Please note rockrevival.com would be unable to process refunds or exchanges for merchandise not received.
If an item(s) is shipped incorrectly (i.e. wrong item, color, or size), rockrevival.com will gladly issue a full refund for the purchase price including the shipping cost, if applicable. Please follow the “RETURN POLICY & INSTRUCTIONS” on the return form. Once we receive the item(s) back, the refund, or replacement will be issued promptly.
Rockrevival.com is not liable for any ordering errors made by the customer and will be validated against the original invoice.
Any defective item(s) will be considered on a case-by-case basis. If purchased from rockrevival.com, returns of defective item(s) may qualify for a full refund if received within the 30 day time period pursuant to rockrevival.com’s return policy. If defective item(s) purchased from rockrevival.com are received after the 30 day return period, returns will only qualify for partial credit or repair at our sole discretion.
Please note the following:- Sale items can only be returned for store credit.
- We do not accept returns on products that were not purchased on www.rockrevival.com
- Final sale items are not eligible for return or exchange.
- Gift cards are not eligible for returns, exchanges or cash value.
- All sales are final for international purchases.
If your shipment is refused and returned to us without prior authorization, we will refund the order value less the round trip shipping cost and any restocking fee we deem appropriate. This applies to orders that qualified for free shipping.
We do not offer exchanges at this time. If you would like a different size or color, please return your unused, unaltered, unwashed item(s) with all tags and labels attached for a refund and place a new order. Item must be received in new and salable condition.
To initiate a return, follow these steps:
- Log in to your account and navigate to your order history.
- Request a return for the desired item(s).
- Once the return is approved, you can generate a return label directly from your order details online.
Return Label Cost: Using the prepaid return label will result in a $7.50 deduction from your refund.
Instructions for Returning:
- Attach the prepaid return label to the outside of your package.
- Drop off your package at any UPS location.
Once your package has been received, your refund will be processed within 10 business days, not including weekends.
The credit may take 1-2 billing cycles to appear on your credit card statement. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.