Rock Revival FAQ
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•Domestic Standard Shipping:Orders received by 3:00 p.m. (PST), Monday-Friday, will typically ship the same day.•International Shipments:Processed and shipped within 2 business days.•Domestic Next Day and 2nd Day Air:Orders received by 11:00 a.m. (PST), Monday-Friday will ship the same day, though no guarantees are made.•Signature Requirement:Packages valued at $300 or more require arecipient'ssignature.•Holidays and Weekends:Orders placed during holidays or weekends willbe processedon the next business day.•PO/APO Boxes:Rock Revival does not ship to PO/APO boxes.
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•Free Ground Shipping:On orders over $100 after promotions and excluding taxes and fees (not valid for Hawaii, Alaska, and international addresses).•Domestic Shipping Costs:oGround: $7.50 (5-7 Business Days)o2nd Day Air: $25.00 (2 Business Days)oNext Day Air: $35.00 (1 Business Day)•Alaska and Hawaii:oStandard: $29.00 (5-7 Business Days)
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Yes, a one-time price adjustment is available if an item is marked down within 14 days of purchase. Items purchased with a promotional discount are not eligible for price adjustments.
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•General Returns:Items purchased from rockrevival.com may be returned within 30 days for a refund or store credit, provided they are unworn, unaltered, and include original tags.•Final Sales:All sales are final for international purchases and sale items can only be returned for store credit.•Return Shipping Costs:The customer is responsible for return shipping costs. Use a shipping method with tracking, as Rock Revival is not liable for lost packages.•Incorrect Items:If you received the wrong item, color, or size, a full refund including shipping costs will be issued upon following the return instructions.
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Currently, Rock Revival does not offer exchanges. To obtain a different size or color, return your unused item for a refund and place a new order.
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If a shipment is refused and returned without prior authorization, the order value will be refunded less round-trip shipping costs and any applicable restocking fees.
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Refunds are processed within 10 business days of receiving the returned item. Please note that it may take 1-2 billing cycles for the credit to appear on your credit card statement.
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To return an item purchased from rockrevival.com, fill out the return reason code on your packing slip and include it with your return. Use the prepaid return label included in your package (a $7.50 fee will be deducted from your refund).
Send your return to: RockRevival.Com
Attn: Online Returns 4715 S. Alameda St. Los Angeles,California 90058
For any questions or concerns, please contact customer service at customercare@rockrevival.com.